Tencyle Privacy Policy

Last Revised: April 23, 2025

Tencyle Ltd., along with its affiliates and any current subsidiaries (collectively referred to as “Tencyle,” “we,” “us,” or “the Company”), is dedicated to safeguarding the privacy of individuals who use our Website located at www.tencyle.com, including all associated subdomains (collectively, the “Website”, and each user referred to as “you” or “User”). We are committed to maintaining transparency about our data handling practices and believe you have the right to understand how we collect and utilize your personal information when you access our Website. Any terms not explicitly defined in this Privacy Policy shall carry the meaning assigned to them in our Website Terms of Use, available at www.tencyle.com/terms-of-use, which is hereby incorporated into this Privacy Policy by reference.

1. Your Consent

By using or accessing the website, you acknowledge that you have read, understood, and agreed to the terms outlined in this privacy policy, including our collection and use of your personal information (as defined herein). if you do not accept any of these terms, you must refrain from accessing or using the website in any way.

If you are using the Website on behalf of another individual or entity, you confirm that you have obtained all necessary authorizations and permissions to do so, and that you have their consent to provide their personal information in accordance with this Privacy Policy.

Please be aware: you are not required to provide us with any personal information. however, by choosing to do so, you agree that you are doing so voluntarily for the purposes described in this policy, and that such information may be processed, used, and stored in accordance with applicable laws and this privacy policy.

2. Information We May Collect with Respect to Users

We may gather, access, or process various categories of information based on how you interact with the Website. These include:

a. Non-Personal Information: This category includes information that cannot be used to identify an individual. It typically consists of aggregated, technical, or behavioral data such as your device type, operating system, browser type and settings, keyboard language, screen resolution, demographic details, traffic trends, and clickstream behavior on the Website. This data is collected while you browse or use the Website and helps us understand user engagement and improve performance.

b. Personal Information: This refers to data that identifies or can reasonably be linked to a specific individual, either on its own or when combined with other available data. We collect this information only when you voluntarily provide it—typically via forms on the Website such as “Contact Us” or “Request a Demo.” Examples of such data include your full name, job title, company name, phone number, email address, city, state, country, and any message content you choose to submit.

To clarify, if any Non-Personal Information is combined or associated with Personal Information in a manner that could identify you, we treat it as Personal Information for as long as the connection exists.

We do not collect Personal Information about you without your express consent, which is granted—among other ways—by your affirmative acceptance of our Terms of Use and this Privacy Policy.

3. How We Collect Information from Our Users

We collect user information through the following three main methods:

a. Automatic Collection During Website Use: When you browse or interact with our Website, we are able to detect your usage and automatically collect relevant data. This may occur through our systems or via trusted third-party service providers. Information collected this way may include technical identifiers and behavioral activity on the Website.

b. Information You Voluntarily Provide: We also collect data that you actively choose to share with us. This occurs, for example, when you complete the "Contact Us" or "Request a Demo" forms. Personal Information provided in these cases may include your name, company details, email address, and other contact information. We may store this data directly or via authorized third-party providers.

c. Automatically Collected Personal Information: Certain Personal Information is gathered automatically upon your use of the Website. This includes:

IP address, UDID (Unique Device Identifier), or similar persistent identifiers
Geolocation data (if enabled)
Advertising ID, device type, and operating system
Browser type and version, browser history, screen resolution, and language settings
User activity including clickstream data, time spent on the Website, and time stamps of visits

This information allows us to analyze patterns, ensure Website functionality, and improve the user experience.

4. Purposes for Collecting and Processing Personal Information

a. We collect, use, and process your information for the reasons outlined in this Privacy Policy, based on at least one of the following legal grounds:

Contractual necessity: We process your data when it is required to establish or fulfill our contractual relationship with you.
Your consent: With your permission, we process your information for clearly defined purposes. You can withdraw your consent at any time.
Website functionality: We collect your data to (i) enable your access to the Website following your agreement to this Privacy Policy, (ii) ensure the proper maintenance and improvement of our Website, (iii) develop new services or features, and (iv) personalize your experience to enhance usability.
Legitimate interests: We may process your data for our legitimate business needs, provided that appropriate privacy safeguards are in place. These purposes include detecting and preventing fraud, improving Website security and performance, addressing technical issues, protecting users and Company assets, enforcing our policies and agreements, and complying with applicable laws and regulatory requests.

b. We also use both Personal and Non-Personal Information to:

Operate and provide access to the Website, including conducting statistical analysis and generating aggregated, anonymized insights
Improve and tailor the Website experience and offerings for all users
Communicate with Users for customer support, troubleshooting, or technical feedback
Deliver updates, alerts, and other Website-related notifications
Respond to inquiries submitted through the Website
Send promotional and advertising materials, in accordance with the “Direct Marketing” section below
Comply with legal obligations, including governmental requests, subpoenas, and applicable regulations
Perform Website analytics using tools such as web beacons to better understand usage patterns and user engagement

5. Sharing Information with Third Parties

We do not sell or trade your Personal Information. However, we may disclose or allow access to your Personal Information under the following limited circumstances:

Legal Obligations and Governmental Requests: We may share your data to comply with legal requirements, such as applicable laws, regulations, subpoenas, or government agency requests.
Protection of Rights and Safety: Disclosure may occur if necessary to (i) enforce our Privacy Policy or Terms of Use, including investigating potential violations; (ii) detect or address fraud, security breaches, or technical issues; (iii) respond to legal claims concerning the content or data on the Website; or (iv) protect the safety, rights, or property of Tencyle, our users, or the public.
Affiliated Companies: We may share your Personal Information within our corporate group for the purposes outlined in this Privacy Policy. In the event of a corporate transaction, such as a merger, acquisition, or asset transfer, your information may be transferred to the relevant parties.
Third-Party Service Providers: We rely on select third parties to help us operate and enhance our Website. These service providers may access your Personal Information solely for the purpose of delivering services on our behalf—such as hosting, analytics (e.g., Google Analytics), cybersecurity, remote access, fraud detection, communications, payment processing, legal or financial consulting, and customer support. We remain responsible for ensuring such providers adhere to privacy standards, except in situations outside our or their reasonable control, or when your direct relationship with a provider is governed by separate terms or policies.

We may freely share or transfer Non-Personal Information, including anonymized or aggregated data, at our discretion.

To clarify: we do not "sell" your Personal Information in the conventional sense (i.e., exchanging your data for money). However, under certain U.S. state privacy laws (such as the California Consumer Privacy Act, or CCPA), some types of data sharing—particularly for advertising—may be interpreted as a "sale." If these laws apply to you and you wish to opt out of such activity, please email us at info@tencyle.com.

6. Data Retention

We retain the Personal Information we collect only for as long as necessary to fulfill the purposes for which it was collected, including providing our services and complying with applicable legal and regulatory requirements. Once this information is no longer required, we will either remove it from our systems or anonymize it in a manner that prevents identification, without further notice to you.

If you choose to withdraw your consent to our processing of your Personal Information, we will remove it from our systems, except where retaining all or part of the information is necessary to comply with legal obligations, enforce our rights, or defend against legal claims involving us or our affiliates.

7. Minors

Use of the Website is restricted to individuals who are at least eighteen (18) years old. Tencyle does not knowingly collect Personal Information from anyone under the age of eighteen (18) and does not intend to do so. We reserve the right to request age verification at any time to ensure that users under the age of eighteen (18) are not accessing or using the Website.

8. Cookies & Local Storage

Cookies are small data files that websites place on your computer or mobile device to store information about your visit. They are commonly used to support basic functionality, improve performance, and help website owners understand user interactions.

When you access or use the Website, we may employ cookies and similar technologies to enable functionality and streamline your experience. These technologies help us:

Remember your preferences and personalize your experience
Enhance the security of our services and detect irregular activity
Identify and resolve technical issues
Monitor performance and generate usage analytics

We may also utilize cookies set by third parties. These third-party cookies are stored by service providers rather than by Tencyle, and they are read-only when you access our Website or other sites that use similar tracking tools. These cookies generally collect Non-Personal Information, such as your page visits or browsing duration.

In some cases, third-party cookies embedded on our Website may collect identifiers and associate them with other personal information they’ve obtained independently of us—such as through your prior interactions with them. These third parties act as separate data controllers (as defined under laws like the California Consumer Privacy Act, or CCPA), and their collection and use of your information is governed by their own privacy policies and terms.

Please note: Disabling cookies on our Website will not affect third-party cookies. To manage or opt out of those, you should review the applicable third-party privacy policies.

To learn more about how we use cookies and related technologies, please refer to our Cookie Policy.

9. Security

We are committed to safeguarding the security of the Tencyle Website and the Personal Information of its users. To that end, we implement industry-standard security practices and protocols designed to prevent unauthorized access, misuse, or disclosure of your data.

While we strive to maintain a secure environment, no system is entirely immune to breaches. For this reason, we encourage you to take proactive steps to secure your device and ensure that proper physical and digital safeguards are in place to protect your personal data.

10. Third-Party Software and Services

While using the Website, you may come across links to websites or services operated by third parties. These external platforms are not affiliated with Tencyle and may utilize their own cookies or tracking technologies, which are not addressed in our Cookie Policy, to collect both Non-Personal and Personal Information.

We do not control and are not responsible for the privacy practices, content, or legal policies of these third-party websites or services. Any data you choose to share with them is governed solely by their respective terms and privacy policies. We strongly recommend that you review those policies carefully, as your interactions with such third parties are subject to their rules—not ours.

11. Where We Transfer or Store User Information

User information may be stored, processed, and maintained by us and our trusted affiliates or service providers in the United States, Israel, and, when required, additional countries. This data is securely held in cloud infrastructure managed by our third-party service providers.

Please note that the data protection laws in these jurisdictions may not offer the same level of protection as those in your home country. However, we and our partners are committed to safeguarding your Personal Information in line with this Privacy Policy and industry best practices.

GDPR (EEA and UK Users): This section applies to individuals residing in the European Economic Area (EEA), EFTA countries, and the United Kingdom. Tencyle complies with the General Data Protection Regulation (GDPR) and UK GDPR. When transferring your Personal Information outside of your jurisdiction, we take appropriate steps to ensure adequate protection, which may include:

Ensuring the destination country has been recognized by the European Commission as offering an adequate level of data protection; or
Implementing Standard Contractual Clauses (SCCs) or equivalent legal safeguards.

Even if the destination country has different or less comprehensive data protection laws, we will continue to protect your information as outlined in this Privacy Policy.

By using our services and providing your information, you explicitly consent to its transfer and storage in jurisdictions outside your own, including countries that may have different privacy protections.

12. What Are My Rights?

Depending on the laws applicable to your jurisdiction—such as the EU and UK General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA)—you may be entitled to specific rights regarding your Personal Information. You can exercise any of the rights listed below by contacting us at info@tencyle.com or, where permitted, directly through the tools and settings offered within the services we provide.

These rights may include:

Right of Access: You may be entitled to request a summary of the Personal Information we hold about you. We may ask you to provide verification of your identity before fulfilling such requests.
Right to Rectification: If you believe any of your Personal Information is inaccurate or outdated, you may request that we correct or update it. Depending on the context, you may also be able to update, anonymize, or delete information through your account settings.
Right to Deletion: In certain situations, you can request the erasure or anonymization of your Personal Information held by us.
Right to Data Portability: Where applicable, you can request a copy of the Personal Information you have provided to us, in a structured, machine-readable format, and request that we transfer it to another service provider.
Right to Restrict Processing: You may have the right to request that we limit the processing of your Personal Information, for example, while verifying its accuracy or in situations where processing is no longer necessary.

To determine if these rights apply to you, or if you have questions about your data protection rights, you may also contact your local data protection authority.

13. Direct Marketing

By providing your contact details during registration or through our Website forms, you consent to receive communications from us about our products, services, and Website updates that may be of interest to you. This may include newsletters, promotional emails, and other marketing materials.

You may revoke your consent at any time by sending an email to info@tencyle.com or by clicking the "Unsubscribe" link found in any of our marketing emails.

Additionally, if you interact with our Website—such as by submitting a "Contact Us" or "Request a Demo" form—cookies and similar tracking technologies may be used by us or our third-party data partners to link your browsing activity with other available data about you, including your email address. This may enable us or our vendors (acting on our behalf) to send you targeted marketing content via email. To opt out of this form of advertising, please visit: https://app.retention.com/optout.

14. Changes to the Privacy Policy

This Privacy Policy governs your use of the Website and any information collected through it. Tencyle reserves the right to update or modify this policy at any time, so we encourage you to review it periodically.

If we make any significant changes, we will notify you by posting an update prominently on our Website’s homepage and/or by sending an email to the address you have provided. These substantial updates will become effective seven (7) days after such notice is issued.

All other updates that are not deemed material will become effective as of the "Last Revised" date stated in this Privacy Policy. Continued use of the Website after the effective date signifies your acceptance of and agreement to the updated terms.

15. General Information

This Privacy Policy, including its interpretation and any related claims or disputes, shall be governed by and construed in accordance with the laws of the State of Israel, without regard to its conflict of law provisions. By using the Website, you agree that any legal action or proceeding arising out of or related to this Privacy Policy shall be brought exclusively in the competent courts located in Israel, and you consent to the personal jurisdiction of such courts.

This Privacy Policy is drafted in English. While translations may be provided for convenience, in the event of any inconsistency or conflict between the English version and a translated version, the English version shall prevail.

16. Have Any Questions?

If you have any questions, feedback, or concerns about this Privacy Policy, feel free to contact us by email at info@tencyle.com. We will make reasonable efforts to respond within a timely manner.